KPIs and Bowling Charts

Three Levels of KPIs

As we cascade objectives throughout our organizations, we should think in terms of using at least three types or levels of KPIs:

Measurable KPIs allow us to measure overall performance of an organization at a high level. Managers can review the general health of their organization with Measurable KPIs.

Manageable KPIs help managers understand specific opportunities within their area. They measure local-level contributions to higher-level or Measurable KPIs and help establish local ownership of CI goals.

Actionable KPIs are at the root of an activity and help managers monitor daily activities linked to higher-level KPIs. When Actionable KPI goals are met, they lead to improved Manageable and Measurable KPIs.

Bowling Charts

Bowling Charts are the standard way to measure progress and results of specific actions or Lean Six Sigma projects, and they allow managers to review objectives. These offer up-to-date and at-a-glance visual reminders of objectives and goals outlined in KPIs, which originated from the X-Matrix.

Red Cell: Represent KPIs performing worse than target and last year

Yellow Cell: Represent KPI performance better than last year but not to target

Green Cell: Represent KPI performance meeting target

Halden Zimmermann Bowling Chart Tool Indicators
Key Performance Indicator on Bowling Chart Tool
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5 thoughts on “KPIs and Bowling Charts

  1. Halden Zimmermann KPIs…

    omething to think about when it comes to KPIs…

    First.. it is important to align these metrics to proactive and actionable measures… it does no good to measure for the sake of measuring, or to measure because your managers want the metric… These KPIs need to be aligned to the vision and strategy of the business, owned by the person closest to the process and tie the proactive outputs to future reactive outputs…

    A good example of proactive and reactive KPIs are…
    Size of the Funnel for a Business – Proactive
    Sales – Reactive…

    Both are important measure that give you an understanding of the business and where it is headed but the sales metrics are a result of proactive activity.. which is measured in this case by funnel size…

    A tool called a bowling chart is a good start to transition to a KPI culture…

    Here are some tools
    KPI Bowler

    http://vimeo.com/haldenzimmermann

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